Return & Refund Policy

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges on food items, including seasonings, homemade treats, or prepared meals, for safety and quality reasons.

If there is an issue with your order, such as receiving the wrong item or a damaged product, please contact us within 48 hours of delivery at orders@otmkitchen.com.

Please include your order number and photos if applicable so we can assist you as quickly as possible.

We take pride in providing quality products made with care. If you have any concerns, feel free to reach out.